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The Lambeth Patient Participation Group Network (LPPGN) is supporting Patient Participation Groups in getting more patients to sign up to their GP practices online services.

NHS England says that Patient Participation Group (PPG) members have been instrumental in letting their patients know about online access and how to get started. Some Lambeth GP practices have been piloting the use of web-based tools and apps this summer, giving patients other ways of accessing healthcare advice and booking appointments.

Patients that sign up to the GP online services will be able to use a website or app to book or cancel appointments online, order repeat prescriptions online, view parts of their GP record and clinical correspondence such as hospital discharge summaries, outpatient appointment letters and referrals letters. The service is free and available to everyone who is registered with a GP.

Sandra Jones, Chair, LPPGN says “Registering more patients for online GP services will help save them and practices valuable time. There are a range of GP online services posters, pull up banners and leaflets to display in the practice waiting area. We can also help you set up an information event where PPG members can show patients how to register and use the GP online services and apps.

For example, Valley Road practice PPG helped increase the number of patients registered for GP online services. The practice invited patients via text messages to information events where PPG members were on hand with laptops and tablets to guide patients through the process. The GP practice saw a 10% increase in registrations.”

For PPGs that are interested in finding out more about GP online services, NHS England are running free 60 to 90 minutes webinars. Topics covered include

* What GP Online Services are

* What the benefits are for patients

* What the benefits are for practices and practice staff

* Data security

* Tips and ideas on promoting GP Online Services uptake amongst patients.

You will need a phone and a computer to take part in the webinar and once you register with NHS England they will give you information on how to set the webinar up.

The webinars take place on the following dates and you will need to click on the link to confirm your place.

Wednesday 24 October 2018 – 10.00 – 11.00

Monday 26 November 2018 – 13.00 – 14.00

Wednesday 12 December 2018 – 10.00 – 11.00

If you are interested in finding out more about how the LPPGN can support your PPG with GP online services then please contact Cheryl on tel no: 020 7326 1586 or email:cherylalfred@lppgn.org.uk

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